A few weeks ago our connection with PayPal dropped out, and we lost the ability to collect payments. We had no notion this was occurring until just this week. As of today thanks to an intensive debugging and backup restoration by Anna and Norm, this problem is resolved for now and we’re accepting orders again. All seems to be going well. If you submitted an order but couldn’t get to the payment stage, and you haven’t yet received an email from us, please go ahead and submit your order again, and it should go through. If there are any problems, please contact us via the contact form or email and we’ll work it out.
We are, like everyone else, a bit worried about the trade wars and other issues we’re facing. But right now we have no intention of raising prices until we have to, but we’re putting off placing new orders – things that are low or out of stock might not be replaced right away. However we think we have a pretty good stock of pigments and supplies and tools for now and we’re confident we can serve you well.
In the longer term, we are going to be reducing activities during the second half of the summer because we’ll be away, so if you have something in mind, now is a good time to order. We’ll keep you posted. As always feel free to reach out with questions.
Thanks for your support!
